The Humber Bridge is set to implement a new tolling system, marking a significant change for drivers. This update, coming into effect this week, will see the introduction of a phone app and website for advance payment, replacing the traditional toll booths. But here's where it gets controversial... The new system will also see a rise in toll fees for the first time in 13 years, sparking questions and concerns among drivers. Let's delve into the key questions and answers surrounding this development.
Key Questions Answered
Q: How will motorists who don't use the online payment system cross the Humber?
A: Motorists can still pay by cash or card, but they'll need to do so via phone or Paypoint shops. Call 01482 235500 to pay by phone, or visit a Paypoint shop (https://www.paypoint.com/store-locator) and ask to pay bridge fares. You'll need your vehicle registration number.
Q: What about the new app and website? Will it be user-friendly?
A: The Humber Bridge Board offers two options: a pre-paid account for discounted fees or 'guest crossings' for occasional users. You'll need your vehicle registration number and email address for the receipt. The app and payment portal will be available from February 2nd.
Q: Why are tolls increasing if the Bridge Board is reducing staff at toll booths?
A: The Bridge Board explains that the toll fee has remained static for 13 years, while operational costs have risen. The increase is necessary to fund bridge maintenance and operations.
Q: Will there be clear signage and information on the bridge?
A: Yes, the Bridge Board confirms that information will be displayed on signs and flyers handed out at toll booths.
Q: What if I don't pay immediately? Will there be consequences?
A: If you don't pay before or after crossing, you'll be charged a £25 administration fee. This fee is rising from £15 due to the increased cost of recovering unpaid tolls. You have until midnight the day after crossing to pay, including Bank Holidays.
Q: Can I pay after crossing?
A: Yes, unlike the previous system, the new one allows instant payments after crossing. You can also pay in advance.
This update is a significant shift for drivers, and while the Bridge Board aims to make the transition smooth, it's important to be aware of the changes and the new payment methods. The increase in tolls is a necessary step to maintain the bridge, but it's a controversial move that may spark differing opinions. What do you think? Will you be using the new payment system, or do you have concerns? Share your thoughts in the comments below!
